Leading businesses including Uber, Amazon, and Netflix have changed the expectations consumers have for all digital business interactions. Therefore many Financial Services companies are under pressure to optimise the use of digital touchpoints to convert, engage and retain their digitally-native customers.
In this webinar guest speaker from Forrester, Oliwia Berdak, helps Banks and Insurance companies to address the top 3 customer journey challenges that get in the way of driving sales and customer loyalty.
Watch this webinar to learn:
Oliwia is a principal analyst serving digital business strategy professionals. She leads Forrester’s coverage of digital disruption and digital innovation in financial services. Her research explores changing customer expectations and behaviors and fintech and insurtech startups that seek to capitalize on these opportunities. She helps digital leaders respond to these changes and adapt their companies for the digital age.
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